Is the site secure?
Part of our "Points of You" customer service is to make sure
that any personal information we receive from our customers
is fully protected. Your data will not be disclosed to any third
parties. In order to provide maximum protection to our
customers, we will not store your credit card data at any
time, anywhere. If you require additional information about
our Secure Shopping system you can find it in our Privacy
Do you accept PayPal?
Yes, we do... "Points of You" accepts PayPal in order to make
the shopping experience easy, simple and secure for all our
How can I pay for my order?
The "Points of You" shop accepts payments only by Credit
Card and PayPal. We take Visa, MasterCard, American
Express, and Diners. Please note that the charge on your
statement will be marked: "Points of You".
How can I make changes to my order?
You can send your request to make a change to:
Changes can only be made if your request is answered
before your order is processed, which means 24 hours
from the moment you have placed your order.
Once your order is processed or shipped, no changes can
How will I know when my order has been shipped?
When your order is shipped, we will e-mail your Shipping
If tracking service is available, we include the tracking or
airway bill number in your Shipping Confirmation e-mail.
(If you do not receive a tracking or airway bill, it means
that tracking service is unavailable for your package).
I haven't received my order yet, has it been shipped?
If you have received a Shipping Confirmation email from our
"Points of You" customer service, than yes, your order has
already left our warehouse.
Shipping takes 7-15 working days for most countries.
How is my order packaged?
The quality of your packaging is one of Points of You's top
priorities. All of our packaging is especially designed for
Do you ship to my country?
We ship to almost any destination in the world!
When placing an order you can select your country
destination from the drop-down list as you enter your name
If your country is not listed please email us at -
firstname.lastname@example.org and we will be happy to assist you.
The shipping process usually takes 7-15 working days for
What happens in case there's something wrong with
my product? How can I return it?
We are committed to the quality of our products.
Your satisfaction is 100% guaranteed!
If for any reason you are not completely satisfied with your
purchase, you may return it within 30 days of receipt and get
either a replacement or a full refund for the price of the
product except for the shipping fees.
To return your item(s) please pack them in their original box
and get in touch with us via our Contact Us page.
To learn more about The Coaching Game
For instructions and examples
To order The Coaching Game